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Our Principles

We will always keep your personal information safe. We protect all data we hold about you and keep it confidential. We will always be open and clear with you how we use it, and when we collect it. We will not use or share your information with anyone except as described in this Policy.

 

General

This privacy policy sets out the privacy practices for Absolute Digital Solutions Ltd, a company incorporated in England & Wales with company number 04184405 and having its registered office at 23-25 Graver Lane, Newton Heath, Manchester M40 1GN (“we”, “us”, “our”). Our website is www.absolutesystems.co.uk (the “Website”) and all associated sub-domains. For the purposes of the applicable Data Protection Laws, Absolute Digital Solutions Ltd is the data controller of your personal data collected in order to provide you with security services. 

 

Who you are 

Because we provide security services to installers, maintenance companies and “end users” we may collect data from all or some of the above. For the purposes of clarification an “end user” is the receiver of the security service or services we provide, i.e. the premises where the security system is installed.

 

What information we collect in order to enable us to offer and provide security services

We need to collect certain personal data from installers, maintenance companies, organisations or end users which may include your name, your contact details, email addresses and bank details. We may also collect certain other personal information about you, as described further in this privacy policy. We collect your personal information in a number of different ways, by post, fax, email, or from our website.

 

Why we collect it

To ensure we provide you with the best possible security monitoring service. It helps us to identify you and to inform you about sites we monitor for you, whether you are an installer, maintenance company, or end user. It helps us ensure we keep the security services we provide at the highest level.

 

What we use it for 

To contact you as part of the security services we provide. Ensure we are speaking to an authorised user of a site we monitor for you. Identify you and manage your account. Process new information from you. Liaise with your installer or maintenance company, our suppliers and partners, administer our contract with you as your employer. Improve our services. Promote our business and market our services. Manage our business, including for accounting and auditing purposes. Maintain our IT systems and manage hosting of our data. Deal with legal issues involving you, us, and our partners. Prevent fraud; crime and criminal acts. Comply with our regulatory and legal obligations.

 

Who we share it with

We will not share your personal information with any third party, unless it is for the purposes of providing the security services we have previously agreed with you, if it is necessary to fulfil contractual obligations to you, or if we need to comply with a legal or regulatory obligation. Gaining access to data we hold. 

How long we will keep your data. 

We will only retain your personal information and data for as long as necessary to fulfil the purposes we collected for, as required by our industry standards, British Standards and our legal obligations. CCTV and Alarm Data. We collect CCTV and alarm data in the process of providing security services for you or your customer. We retain data and images we have collected for the minimum period of time as required by our regulatory body, external authorities and our legal requirements. We ensure we keep all data secure, with limited access to authorised individuals only. We only retain images and data long enough to allow for any incident to come to light, and to investigate it. We have established processes and procedures where a request for information regarding data and CCTV images is made. We will retain data and images only for as long as the duration of the contract, and will ensure removal and confidential deletion as appropriate following its expiry.

 

Your rights

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that the Company transfers a copy of your personal information to another party, please contact Fiona Collier in writing.

 

Breach notification / Complaints

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. Should a breach of data be identified, the company will report the breach to the relevant persons or company, and inform them of actions taken to resolve the breach.

If you want to make a compliant about the way we are handling your personal data, you should contact the Information Commissioners Office (ICO) at – www.ico.org.uk/concerns

 

Changes to our privacy policy. 

The Company reserves the right to update this privacy notice at any time. We keep our privacy policy under regular review and any updates are posted on our site.

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