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Alarm Receiving Centre (ARC) operator responsing to an incident report

Alarm Receiving Centre (ARC)

See everything, miss nothing

Certifcation BS8418 Processing of alarm signals by an alarm receiving centre
Certifcation BS9518 Remote Monitoring of detector-activated CCTV systems
SSAIB Cerficated. UKAS Product Certification 131

Our Alarm Receiving Centre, also referred to as an ARC, is based in Manchester and serves as a purposeful hub dedicated to overseeing various buildings and companies' security and safety systems, with a primary focus on intruder, security, and fire alarms.

Within this specialised centre operates a vigilant and highly-trained team of monitoring operatives whose primary goal is to promptly react to any alarms triggered. The team remains on high alert and continuously monitors incoming alarms, ready to act appropriately by dispatching necessary responses, such as requesting police assistance.

Thus, when a fire or security breach occurs, the responsibility falls entirely on the capable shoulders of the Alarm Receiving Centre, thereby relieving the company's employees of any responsibility or pressure. The additional 24-hour monitoring and attention to detail provide an extra layer of protection, ensuring that the system remains secure at all times.

Our client Essex County Council
Our client Enterprise Rent a car
Our client Veolia Waste Management
Our Client Alexander Dennis
Our Client Bowker Group

1. An alarm activated at a customer's site causes a signal to be sent to the ARC monitoring station from the system control panel.

2. During operational hours, the ARC monitoring team investigates to verify if the alarm is authentic or false.

3. They check with the site to guarantee that emergency services and company down time is avoided.

4. Out of working hours, they assess the legitimacy of the alarm with CCTV and audio recordings.

5. In any case, action is taken within minutes which could involve an audio challenge, police, fire department, or notifying the keyholder. This offers assurance to businesses that their premises are supervised 24/7 and that any suspicious activity will be handled immediately.

  • 24/7 monitoring and response to potential security threats or incidents. Immediate action taken in the event of a confirmed incident, including alerting keyholders or dispatching the emergency services.

  • Reduced risk of damage or loss.

  • Convenient management of your security systems through remote access and control.

  • Integration with other security systems, such as intercoms and CCTV, for a comprehensive security solution.

  • Fire Alarm Monitoring – Professional monitoring of your entire fire alarm system/s across all sites. 



  • Remote Site Access – Eliminates the need for on-site security by remotely protecting a site from unwanted visitors. 


  • Remote Arm/Disarm – No need for various employees to have security information and responsibility to arm and disarm the security systems at the end and beginning of the day.

Our client Essex County Council
Our client Enterprise Rent a car
Our client Veolia Waste Management
Our Client Alexander Dennis
Our Client Bowker Group

Peace of mind

Get in touch, we'll be happy to help!

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